On the basis that they are not the worst airline by a mile. Refund and changing cancelled flights difficulties - But not as bad as Lufthansa!Īfter horrendous experiences with Lufthansa and Easyjet recently, the fact aer lingus actually gave me my money back means i'm upping this review to 3* from the 1* previously scored. I just wish someone would grow a conscience and do right by the customers. Do humans even work at these companies? It's bee so stressful and tiring to deal with all the back and forth from both of these companies it's sickening. Where are the airline ombudsman to regulate these fraud companies who take advantage of ppl during an on going pandemic. So when and how were we supposed to use our credit? How do you put an expiry date on a credit that was due to a pandemic when we are still in an on going pandemic? How in the world do BOTH companies refuse to help/ accept responsibility and take ppls hard earned money and sleep at night? My Mother booked her trip in good faith to see her first grandchild be born which she missed out on. We consistently checked on the Cheapoair website and called Cheapoair to see if we could rebook a flight with Aer Lingus, but still had no available dates. Aer Lingus didn't have many flights available for us to rebook our flight through the year as there was still travel restrictions between Canada and the United Kingdom due to the pandemic. the credit was due to expire in one year from the issuing date. CheapOair was NOT issuing refunds via the airline so a credit with CheapOair was forced upon us to take at the time. We Booked a flight for my elderly mother back in May 2020 on with the airline Aer Lingus and they canceled the flight due to Covid.

I honestly don't know how this company is still in business.

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