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That is why he or she must make sure answers to questions are clear, complete and precise.

The Telecommunicator knows that action taken based on incomplete or inaccurate information can endanger callers, victims and the responders.

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At the same time sophisticated mapping software plots your location on a map along with aerial imagery and other map data.Ī Telecommunicator is a public safety employee who asks questions to determine the who, what, where, how and why (as well as the what should/can/might be done) in a multitude of circumstances, in which the caller often mistakenly assumes that the answers are obvious.

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Together with a computer based telephone interface, information about the caller's location and phone number is available for verification by the Telecommunicator. The Telecommunicator uses a Computer Aided Dispatch terminal. Critical procedures such as CPR, airway management and childbirth, just to name a few, can be started before more advanced help arrives. Sullivan County 911 dispatches 40 fire companies, 16 ambulance services and 10 Law Enforcement agencies to emergency calls.ĩ11 is the first link in the medical survival chain, providing Pre-Arrival instructions to callers with a medical emergency. In many cases while one telecommunicator is on the phone with you, another is already dispatching help to your location. They provide initial help if necessary and then immediately dispatch the appropriate emergency agency to assist you. The Telecommunicator answering your 911 call is highly trained and determines the type of service needed using a proven and efficient interview process.

With most cellular carriers we can determine your location to within about 50 feet. This means, after ten seconds we can send a signal to your phone to request your GPS coordinates. Sullivan County 911 is also Phase II compatible with all major cellular telephone companies.

Then your signal, along with the address information, is sent to us in the form of Automatic Name and Location information (ANI/ALI).

YORK DISPATCH UPDATE

This is why it is important to update your address record with your phone company if or when you move. There, it finds out the information that you supply the phone company when you start your service.The signal goes to the phone company's database.Most phones have the capability to dial into 911. Lets take a look at what happens when you call. As simple as it may seem, the system of 911 is very sophisticated. Most of us take this important task for granted a guarantee that someone else will be there on the other end of the phone, ready to help at a moment's notice. To answer all non-emergency calls promptly, professionally and courteously and either resolve the callers issue or refer the caller to the appropriate person or agency that can resolve the issue. To provide all residents of and visitors to Sullivan County with professional, expedient and efficient 911 dispatch services for all fire, EMS and police emergency calls. Sullivan Tobacco Asset Securitization Corporation Sullivan County Towns and Villages LegislatureĮmerald Corporate Center Economic Development Corp

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